Whether you’ve been shopping at Urban Outfitters lately or not, you’ve probably heard about their new return policy. The retail giant is making a ton of changes to update their customer service, improve the experience and eliminate any hidden fees. With all that in mind, here’s everything you need to know about their new returns policy. Read on for more details…



What is Urban Outfitters’ New Returns Policy?

Urban Outfitters has a new returns policy that was announced on August 31st, 2023. The new policy changes how they handle all returns and exchanges. Now, they’ll only accept items purchased online, at a store, or at the online shop, So Beantown. The new policy will only apply to online returns, but you’ll still be able to return items purchased in-store. Be sure to follow the new return policy when you shop at Urban Outfitters.


When does the new returns policy take effect?

The new Urban Outfitters return policy went into effect on August 31st, 2023. This means that all items purchased starting then are subject to the new policy. However, because Urban Outfitters doesn’t have a “returns section” in the stores, you can’t return items purchased at their shops until September 12th, 2023.


How to Return Items to Urban Outfitters

You have two options for returning items to Urban Outfitters. The first option is to return items to Urban Outfitters directly. You can do this by emailing the returns department and following the instructions. Once you return the item, you’ll receive a refund for the item. Alternatively, you can use a third-party service to return items. There are several popular companies that can help you return items such as Shop Return, Ship Station, and White Glove. These companies have a “returns department.” They’ll accept the item, inspect it, and then send you a refund. You can use these platforms to return items to Urban Outfitters.


If an Item Doesn’t Meet Your Expectations

Urban Outfitters’ new policy is all about improving the experience for its customers. That being said, they understand that sometimes an item doesn’t meet the expectations of the customer. If you return an item and it doesn’t meet the “expectations of the customer,” you’ll receive a full refund. However, if you return an item and it was “expected of the product,” you won’t receive a refund. Now, what if an item didn’t meet your expectations but it was still “expected of the product”? Urban Outfitters return policy says that you have a few options. First, you could contact customer service. Second, you could exchange it for a different item. To exchange an item, you’ll need to bring the item to the store. The store associates will inspect the item and then issue you a store credit. You can then use this credit to purchase an item. When you exchange an item, make sure to do it at the store where you purchased the item. You’ll want to exchange the item at the same location where you purchased it.


Final tips on how to return successfully

– Make sure you have the original receipt of the item you’re returning. If you don’t have the receipt,

then you can’t return the item. If an item was purchased online, then you’ll need to upload the receipt. – Make sure your item is in the condition it was when you bought it. If it’s damaged, dirty, wet, or dirty, then you can’t return it.

– Make sure your item is in the condition you originally purchased it at. If the item was used or was altered, then you can’t return it. – Make sure the item you’re returning is the correct item. If you’re returning a “different” item,

then you’ll be charged a fee. – Make sure your item is the correct item. If you’re returning an item that’s identical, then you don’t have to pay a fee.


If you have any questions, you can contact Urban Outfitters at (888) 986-6487. You can also visit their website again to learn more about their new returns policy.

And, as always, if you have a story to tell or a question you want to be answered, then please reach out to us!

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